Returns/refunds

At Heirloom, we care about you! We want all our customers to be happy and satisfied with their purchase. If for any reason you are not, please contact us at hello@heirloomskin.co.nz.

If your package was damaged during transit or your product is faulty (that’s not cool), please get in contact with us immediately at hello@heirloomskin.co.nz.

Please note: We only accept returns for items purchased directly through our website: www.heirloomskin.co.nz.

If you purchased an Heirloom item from a retail partner, please contact that retailer directly.